Returns Policy

We want every order to arrive exactly as described. If something goes wrong, we fix it. This page explains exactly what is covered and how refunds are paid.

What is returnable

• Damaged items — the product arrived broken, torn or otherwise damaged.
• Wrong items — the product is not what you ordered.

Returns are accepted within 7 days of delivery. Returns are processed per item, so if only part of your order is affected, only that part is refunded.

What is not returnable

We do not accept returns for change of mind. Car accessories are size- and model-specific, and most cannot be resold once opened or fitted. Please check fitment before ordering — our fitment guide explains how.

How to request a return

1. Contact us within 7 days of delivery — WhatsApp, email or the contact form. Keep your order number (DMR-xxxxx) ready.
2. Send a photo of the damage or the mismatch so we can confirm the issue quickly.
3. We confirm the return and arrange pickup or share the return address.
4. Once the item is back with us and checked, your refund is processed.

You can also start from the tracking page — your order status shows how to reach us.

Refunds

When a return is approved, you are refunded the full amount you paid for the returned items, including the delivery fee.

• Card orders are refunded to the original card through the payment gateway. The refund usually appears within a few business days, depending on your bank.
• Cash on delivery orders are refunded by manual bank transfer. We ask for your bank details and transfer the amount once the return is checked.

See the Refund Policy for the full refund process, and the Cancellation Policy for orders cancelled before delivery.