Cancellation Policy

Cancelling an order is straightforward, and most cancellations cost nothing. Here is exactly how it works.

Cancelling before dispatch

You can cancel any order before it leaves our facility at no charge. Contact us on WhatsApp, by email, or through the contact form with your order number (DMR-xxxxx).

• Card orders — the payment is refunded to your card through the payment gateway. The refund usually appears within a few business days.
• Cash on delivery orders — nothing was charged, so there is nothing to refund.

Cancelling after dispatch

Once an order is on the way, we cannot pull it back from the courier. If you no longer want it:

• Card orders — refuse the delivery, and the refund is recorded once the parcel is returned to us. We refund the full amount you paid.
• Cash on delivery orders — refuse the delivery. You are not charged, because payment happens at your door.

Refusing delivery at the door

If you refuse a parcel at the door, the order is cancelled when it comes back to us. The courier may attempt the delivery again before returning it, so let us know by WhatsApp if you want to refuse — we will note it on the order and cancel it on return.

Repeated refusals are not penalised, but we do ask you to cancel through us instead of refusing at the door, because returned parcels cost courier time on both legs.

Damaged or wrong items

If your order arrived damaged or is not what you ordered, that is not a cancellation — it is a return. See the Returns Policy for the 7-day window and how refunds are paid.