Refund Policy

This page explains when you get your money back and how each refund is paid.

When a refund applies

• Cancelled orders — cancelled before dispatch, or cancelled on return after refused delivery.
• Approved returns — damaged or wrong items returned within 7 days of delivery.
• Orders we cancel — for example if a product is unavailable after payment.

What is refunded

• The price of the returned or cancelled items.
• The delivery fee, for cancelled orders and approved returns. (If your order qualified for free shipping, there is no delivery fee to refund.)

How refunds are paid

• Card orders — refunded to the original card through the payment gateway. The refund is initiated as soon as the cancellation or return is approved, and usually appears within a few business days depending on your bank.
• Cash on delivery orders — refunded by manual bank transfer. We ask for your bank details (account title, IBAN) and transfer the amount once the return is checked or the cancellation confirmed. Transfers are processed on working days.

Timing

The refund is initiated within 1–2 business days of the cancellation being confirmed or the returned item being checked. Card refunds then depend on your bank; bank transfers are sent on the next working day after your details are confirmed.

Partial refunds

Returns are per item. If only part of an order is returned, only that part — plus its share of the delivery fee — is refunded.

The return process itself is described on the Returns Policy page, and cancellations on the Cancellation Policy page. For any refund question, contact us via WhatsApp or the contact form.